Frequently Asked Questions
Everything you need to know about your Autel shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend measuring yourself and comparing it to our chart for the most accurate fit.
Which payment methods do you accept?
Autel accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placing your order to request a cancellation or change by contacting our support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.